Professional Experience

• Elemental Computing

  Current
  CEO
  Elemental Computing is an IT Managed Services Provider for small to medium business. Offering Support, Management,...
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  Elemental Computing is an IT Managed Services Provider for small to medium business. Offering Support, Management, and Advice to help you take your business to the next level.
• McKesson Medical Imaging

  2007
  Manager, Technical Services
  Managed multiple software projects to address internal and external customer needs. Involved in architecture and...
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  Managed multiple software projects to address internal and external customer needs. Involved in architecture and design decisions.
  o Support CRM ongoing development
  o Customer Portal development and implementation
  o Web connectivity management portal
  o Refactoring and redesign of connectivity infrastructure
  
   Managed 2 teams of each 3-5 members to accomplish goals
  o Technical Services team responsible for infrastructure, second tier support, database expertise and training.
  o HL-7 Integration team responsible for product integration
  
   Managed development, scheduling and delivery of professional level Architecture and Support course for customers
  o Course improvements greatly increased quality and customer satisfaction
  o Course improvements were migrated back to internal training programs allowing further considerable reduction in new hire training while increasing training results.
• McKesson Medical Imaging

  2004
  Lead Analyst, Technical Services
   Role was created around my personal technical acumen
   Technical Resource to other Administrators
   Infrastructure...
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   Role was created around my personal technical acumen
   Technical Resource to other Administrators
   Infrastructure Management – connectivity to customers, Service Call Tracking System scripting and management.
   Training of Service Staff – reduced training program for new staff from 3 months to 5 weeks while maintaining effectiveness. Training involved significant in-depth training of product knowledge of Medical Imaging System.
   Customer Trainer – Provided in-depth technical training for customers, assisting them in understanding the product and increasing their ability to solve problems directly before contacting the Customer Service dept.
   Liaison to MIS dept.
   Managed Projects involving both internal and external resources to solve customer and service department infrastructure issues.
• McKesson Medical Imaging

  2003
  Remote Systems Administrator
   Technical interviewer for potential hires
   Trainer for Customer Support Group
   Trainer for Customer Training...
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   Technical interviewer for potential hires
   Trainer for Customer Support Group
   Trainer for Customer Training Program
   Responsible for pro-active maintenance on customer systems.
   Responsible for receiving customer calls, diagnosing hardware and software issues, correcting problems and following up to ensure customer satisfaction.
   Traveled for onsite customer support across North America.
• McKesson Medical Imaging

  2001
  Software Developer
  Software developer on Radiology Viewing station, HIPAA strategy manager reporting to VP R&D, Project Role in R&D
  Software developer on Radiology Viewing station, HIPAA strategy manager reporting to VP R&D, Project Role in R&D
• McKesson Medical Imaging

  2000
  Remote Systems Administrator
   Designed, implemented and scripted Linux based modem dial-out server system that supported current workflow and...
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   Designed, implemented and scripted Linux based modem dial-out server system that supported current workflow and practice of the customer service dept. saving company significant investment in hardware based solutions and consulting.
   Responsible for pro-active maintenance on customer systems.
   Responsible for receiving customer calls, diagnosing hardware and software issues, correcting problems and following up to ensure customer satisfaction.
   Quickly became technical resource person for department when faced with complicated technical issues. Especially regarding networking, NextStep, or Unix.
   Traveled for onsite customer support across North America.
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