As a Realtor I specialize in helping people save money, make money and avoid problems when they buy or sell real estate so if you know of anyone that wants this kind of special service please let me know.
High motivated professional with 10 years of solid experience and demonstrated achievements within well-respected international companies. Detail-oriented and committed to high-quality outcomes. Reliable with strong work ethic who fosters positive working environments.
High motivated professional with 10 years of solid experience and demonstrated achievements within well-respected international companies. Detail-oriented and committed to high-quality outcomes. Reliable with strong work ethic who fosters positive working environments.
Professional Experience
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Vancouver Canucks Sports & EntertainmentCurrentAssociatePremium Client Services -Vancouver Canucks Sports and Entertainmentread more
Recruited based on history of "repeatedly going...Premium Client Services -Vancouver Canucks Sports and Entertainment
Recruited based on history of "repeatedly going the extra mile" to provide premier front-line service for Executive suite holders, VIP's and distinguished guests. Also oversee a variety of details including communicating with support teams and supply management to ensure a seamless experience for approximately 50-70 guests per event. -
Westin Grand Vancouver Hotel (4 Star)2010GUEST EXPERIENCE SUPERVISORManaged direct service and operational duties to deliver "The Westin Way" of service experience from check in...read moreManaged direct service and operational duties to deliver "The Westin Way" of service experience from check in through to departure. Was first point of contact for customers, serving approximately 70 customers per day in meeting various individual needs .Oversaw the front of the house team of 8 associates. Participated as key member role on administrative and marketing task teams to optimize efficiencies and maintain top hotel status.
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Delta Vancouver Suites Hotel2004Guest Services/Night Audit ManagerCommunicationsread more
Key driver in transforming customer service ranking to second place companywide through the...Communications
Key driver in transforming customer service ranking to second place companywide through the implementation of various customer satisfaction techniques such as service netting or recovery.
Supervised resolutions of client service issues with tact and diplomacy resulting in quality service client satisfaction.
Nominated for prestigious Vancouver Industry Award for Client Relations awarded for employee who goes above and beyond to enhance clients experience in Vancouver.
Marketing and Sales
Presided over marketing research project which determined travel and hotel websites trends. Created databases of potential niche target markets, recommended rate strategy that was adopted and increased hotel market share.
Assisted with rebranding phase of Fairmont into total guest experience to implement personal touches of hotel services
Consistently ranked first in internal up-selling programs and various promotions. Sold 20 additional room nights per week that increased monthly profits by 10 %.
Promoted brand awareness by representing the Delta at numerous trade shows and industry functions.
Active member in various communities such as the Community Outreach, Wellness and Safety & Your Voice -
Royal Caribbean (5 Star)2000GUEST RELATIONS PURSER/SUPERVISORProvided comprehensive service for a cruise ship with over 1,000 guests ranging from special needs, financial...read moreProvided comprehensive service for a cruise ship with over 1,000 guests ranging from special needs, financial matters, immigration/customs laws and reflecting Royal Caribbean's top tier cruise status for outstanding guest experience.
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VanCity Property c/o TRG RealtyCurrentYOUR REAL ESTATE ADVISORAs a Realtor I specialize in helping people save money, make money and avoid problems when they buy or sell real...read moreAs a Realtor I specialize in helping people save money, make money and avoid problems when they buy or sell real estate so if you know of anyone that wants this kind of special service please let me know
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